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Common FAQ
How long will it take for the service to be ready?
How advanced is the technology of the equipment?
How reliable is your nationwide deployment of service/coverage?
Does Amber have the adequate technical know-how to provide wireless network solutions?
Are all federal and state regulations met in terms of the wireless deployment with Amber?
Are there any safety concerns wireless device being deployed I should be aware of?
What kind of functions and data transmission capabilities does the wireless equipment have?
Does Amber require electricity at the wireless location?
What if the site has no electricity?
What type of broadband connectivity will a site need to provide to operate? What speeds will be needed?
How is the DSL provisioned? Who pays the installation and monthly recurring cost?
What type of enclosure does the site need in order to be able to house the wireless device?
Will I be able to piggy back on the DSL?
Will I be able to use the cellular service provided for my own purposes?
How will this effect my IT department or current infrastructure?
Where does the backhaul come from?
What size is the equipment?
What does an installation look like?
What is the coverage distance of your equipment?
Can the wireless coverage be increased or decreased?
What is the electrical current of your equipment?
Who owns and maintains the equipment?
How long will it take for the service to be ready?

After our customer selects a site, it typically takes 30 to 90 days for the installation and deployment of the service. A simple installation itself could be done in a matter of hours if utilities and backhaul are already present.

How advanced is the technology of the equipment?

Equipment can vary depending on the type of application; however Amber currently provides the latest wireless proven solutions available.

How reliable is your nationwide deployment of service/coverage?

Amber will market your sites to some of the largest wireless service providers in the industry. These wireless service providers are the standards of their industries. Our deployments are no different than wireless services you use today.

Does Amber have the adequate technical know-how to provide wireless network solutions?

Founded by leaders in the wireless industry, Amber has significant operating experience in the wireless industry. From large scale deployments of 100,000 plus to individual tower locations Amber is as experienced as you get.

Are all federal and state regulations met in terms of the wireless deployment with Amber?

Yes, Amber handles all planning, zoning, and permitting requirements when necessary.

Are there any safety concerns wireless device being deployed I should be aware of?

Amber only deals with products and solutions that are approved by the (Federal Communications Council (FCC) and does not cause harm or interference. A typical radio deployment is equivalent in power emissions to that of a wireless access point, a cellular phone, and a baby monitor.

What kind of functions and data transmission capabilities does the wireless equipment have?

Applications may include one or more of the following: telemetry, network monitoring, voice, fleet management, asset tracking, location-based services, video, vehicle diagnostics, messaging, security, public safety, data, advertising, etc. These would be individual applications/equipment, but may be collocated.

Does Amber require electricity at the wireless location?

Yes, electricity is needed to operate the wireless devices. The requirement is 110 VAC.

What if the site has no electricity?

It will be the option of Amber to provide the electrical connectivity to the space at no cost to the space provider.

What type of broadband connectivity will a site need to provide to operate? What speeds will be needed?

The type of broadband that will be used most is DHCP based DSL from a local provider. The type of DSL is limited to the local provider’s offering. The wireless devices will be able to connect and use most DSL types. The minimum speeds on the uplink that are needed are 256kbps to 400 kbps depending on the wireless application. Various types of DSL, DOCSIS Cable Modem, T-1 and Fiber Optic connectivity are all options that will be considered depending upon the location and application. Amber Networks pays for all costs associated with the connectivity

How is the DSL provisioned? Who pays the installation and monthly recurring cost?

The DSL will be provisioned by Amber after the availability and speed of service are determined and a notice to proceed from the wireless provider is received. The space provider is not involved in backhaul provisioning processes and Amber will incur all costs associated with the DSL service. The DSL service will be provisioned for use only by the wireless service provider that has entered into an agreement for that specific site.

What type of enclosure does the site need in order to be able to house the wireless device?

The size of an enclosure needed depends on the application. For most applications Amber has developed a form of multi-purpose enclosures that is both discrete and functional; Amber, will provide and pay for new or exchange enclosures as required to fit the necessary wireless device.

Will I be able to piggy back on the DSL?

At this time, the DSL will be provisioned for the wireless service provider use only.

Will I be able to use the cellular service provided for my own purposes?

Yes, you, your customers, and vendors may use the cellular service provided just as any other potential wireless customer. Beyond making traditional phone calls, cellular service is also used for transaction processing such as at ATMs, wireless vending machines, as well as for emergency services. You would need to purchase minutes directly with one of the specific cellular providers available in that area; service reliability will be equal to that of any other cellular signal.

How will this effect my IT department or current infrastructure?

Equipment will not require space providers technical or IT resources in any way. The backhaul used will absolutely not interfere with any existing telecommunications equipment.

Where does the backhaul come from?

All wireless equipment deployed are completely independent of your networks, and will not cause any interference. This equipment operates over DSL, Cable, and T1 lines directly from an ISP and can be tested to ensure that it meets the satisfaction of all parties involved. There is no expense from backhaul to the space provider.

What size is the equipment?

The equipment will vary depending on the application; sizes will vary from approximately the size of a shoe box to the size of a bread box or fax machine. The equipment will then be stealthed inside another common structure or located in an area that is not visible to the public.

What does an installation look like?

Equipment is often concealed in many existing public structures such as payphones, signs, flag poles, emergency kiosks and more. An appropriate solution will be provided based on what works best for your location. Examples are available and suggestions are considered.

What is the coverage distance of your equipment?

Wireless coverage from our equipment is approximately 1,000 ft to up to a quarter mile or greater given a clear line of site. Terrain, weather, obstructions, and various other conditions can affect coverage.

Can the wireless coverage be increased or decreased?

The goals of our customers are often to provide the most coverage available to an area. In certain circumstances a specific target may be the objective, and outside of that area it might be possible to restrict coverage as necessary.

What is the electrical current of your equipment?

Current will depend on the exact system configurations used. In general a single radio will require only 250 milliamps, and the complete system may be around 4 amps. The electrical usage may be comparable to that of a home computer.

Who owns and maintains the equipment?

Amber Networks owns the majority of equipment at a site, with a few key pieces often provided directly from the wireless service providers. In many cases, Amber Networks will be responsible for maintaining the equipment. In other cases, it will be the wireless service provider themselves.

1325-A McCandless Drive, Milpitas, CA 95035 | Phone: (408) 626-7300 | Fax: (408) 626-7373
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