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Common FAQ
Is the agreement an exclusive agreement, meaning a space can only offer Amber Networks the access for wireless services at a location?
I’m concerned that my data may be shared with competitors, regulators, or other unintended third parties. How is my information shared and with whom?
How long is the Space Provider required to commit a structure for wireless services?
Will Amber accept structure locations with less than five years on the current location?
Why do I need to provide a list of my locations?
Would my agreement be with Amber or its wireless service providers directly?
What if early cancellation of the contract is requested?
What if one of the venue owners decides to sublease, dies or pulls out at a site that has a wireless device and is under a Site License Agreement?
Is the agreement an exclusive agreement, meaning a space can only offer Amber Networks the access for wireless services at a location? FAQ

The agreement has 2 options for the space provider to select according to their preference; 1) is an exclusive option between Amber and the space provider which will earn a larger rental fee and 2) a right of first refusal option whereby the space provider is able to grant a third party the wireless rights at a specific site after Amber has been offered, and rejected, the right to that site.

I’m concerned that my data may be shared with competitors, regulators, or other unintended third parties. How is my information shared and with whom?FAQ

Within our agreement it clearly expressed, that all information provided verbal or written is subject to non-disclosure and confidentiality. Amber takes its location information seriously and only provides necessary details to qualified and targeted wireless service providers. Location information that is provided via structure providers is limited to address, lat/long, location description, and when relevant structure. Beyond location specific information, company identifiable information will not be used.

How long is the Space Provider required to commit a structure for wireless services?FAQ

Typically, for most sites the wireless service providers will want a minimum five years with options to extend for up to five more five year terms. Their long-term commitments are based on the high up-front costs of launching and branding a wireless service and the need to protect their reputation by quality, consistency and continuity of service. The wireless service providers will also want to verify that the space provider has long-term contracts in place with the venue owners to ensure continuity of service. If a Space Provider has a residual venue contract of less than 5 years it is very likely that an extension will be needed in order to perform on a wireless service provider contract.

Will Amber accept structure locations with less than five years on the current location?FAQ

Yes, Amber will accept such structure locations in our database and actively market to wireless providers, however, a wireless service provider will likely require that you negotiate a new venue agreement or select an alternative location with a long term venue agreement in place, if available.

Why do I need to provide a list of my locations? FAQ

Our customers continuously provide us with new areas of interest, providing a list of your locations allows us to match those interests as well as market your sites most efficiently. It is critical for Amber and its deployment methods to be scalable as this is a volume business. While Amber may go directly to a property owner, who is not under contract or provided their locations this is only done in select cases, and locations in our database will always get first priority. Given our national scale, it is not possible to visit every desired location in person or search hundreds of individual websites for locations.

Would my agreement be with Amber or its wireless service providers directly?FAQ

The agreement would be with Amber.

What if early cancellation of the contract is requested?FAQ

Unless the circumstance is beyond the control of the Space Provider, i.e. government/agency required, then the agreement shall be binding. If the property is sold then the contract is transferred to the new owner. If you go out of business, then we request the rights to continue service.

What if one of the venue owners decides to sublease, dies or pulls out at a site that has a wireless device and is under a Site License Agreement?FAQ

The Site License Agreement is a contractual agreement and is expected to be enforced to avoid any loss of service. However, if there is no remedy every attempt will be made to relocate the site to the wireless service provider’s satisfaction.

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